queenkuyumculuk.com/To cancel and return your orders or products from+90 5335078336to our WhatsApp line oreticaret@queenkuyumculuk.comYou must send your request to the e-mail address.Here All terms stated are onlyqueenkuyumculuk.com/Valid for products purchased from .Product Once the product reaches us and after the necessary examinations and the return is accepted, the cost of the product will be paid to you. will be refunded.

In product return transactions, Consumer No. 6502 The provisions of the Law on Protection apply. After the product reaches the customerwithin 14 dayswithdrawal right can be exercised. In order to exercise the right of withdrawal, the customer must:queenkuyumculuk.com/'a notification by e-mail or telephone and It must be unused (in perfume products, the gelatin must not be opened). In case the right of withdrawal is exercised, 3. Cargo delivery report stating that the product delivered to the person or customer was sent to queenkuyumculuk.com/ It is mandatory to return the original invoice along with the sample. Following the receipt of these documents, product review experts carried out by. As a result of the examination, the product price for the products that are eligible for return will be refunded within 7 days. refunded using the same method as the customer's payment method. If the original invoice is not sent, VAT and, if any, Other legal obligations are non-refundable. For products purchased with the Same Day Delivery Service, The delivery fee is deducted from the invoice payment amount and only the product price is refunded. International Delivery Only the product price will be refunded by deducting the collected delivery fee from the invoice payment amount. is done.

Right of Withdrawal

Produced in accordance with the customer's special requests and demands The customer has the right of withdrawal for products that have been personalized or made personalized by making changes or additions. cannot use it. Therefore, all sizes will be adjusted according to the finger size the customer chooses when ordering. rings, products with inscriptions written on the stone in line with the customer's wishes, gold parts on or inside The right of withdrawal cannot be exercised for products written on, all products produced in line with the customer's wishes. are included in the scope of products.

Right of Cancellation

In accordance with the Customer's special requests and demands The order of products that are produced or personalized by making changes or additions can be canceled. It cannot be done. Therefore, all rings will be adjusted to the finger size the customer chooses when ordering. Products with inscriptions written on the stone in line with the customer's wishes, and inscriptions on or inside the gold parts. written products, all products produced in accordance with the customer's requests  cancel It is included in the scope of non-cancellable products.

For the orders you want to return, you as sent, product, invoice, delivery note, certificate, product box, packaging and all other documents and The materials must be sent to the address at the bottom of the page, complete and undamaged. During the return shipment, any damage caused by the cargo companies or the customer who made the return. Deterioration or similar damage to the product and the documents and materials sent with the product due to reasons The responsibility for any loss-making situation belongs to the customer making the return. Notification to Customer You can call our relations line or send an e-mail to eticaret@queenkuyumculuk.com you can send. If you make a return without approval from queenkuyumculuk.com/, the refund Your transaction will not be accepted and your shipment will not be received.

After the return is received, the return conditions are met. Whether it has been brought or not is examined by experts. Diamond products can be returned after expert control. is done. If the return is approved, the price of the products will be refunded within 14 days if the order was placed using a credit card. If it was given to your card via money transfer/EFT, it will be refunded to your bank account. Reflection of your refund to your credit card account It depends on your bank's transaction status and takes between 1-4 weeks.

Shipping your products for returns and repairs Send it to the address below;

Telephone: +90 533 5078336

Address: CENTRAL MAH. AYAZMA CAD. PAPIRUS PLAZA NO: 37 İÇ KAPI NO: 161 KAĞITHANE/ İSTANBUL